Adults
INFO-ALPHA LINE: 1-800-361-9142
Results
Since it was set up in 1990, the Info-Alpha line has helped some 58,000 individuals, by:
- Responding to at least 2,500 requests a year;
- Directing callers to one of the 600 or so adult basic education resources in Quebec that can meet their specific needs;
- Informing callers of the latest trends and best practices on the education scene in Quebec;
- Responding to requests from every administrative region in Quebec;
- Providing services in French and English.
2008-2009 Edition
- Number of people helped: 3,014
- Average time spent per caller: 16 minutes
- Total time spent responding: 48,224 minutes
Profile of Info-Alpha line callers
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64% of callers were women (seeking help for themselves or someone else);
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32% of callers were friends, family members or colleagues of the person with weak reading skills wishing to undertake training;
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48% of learners* were men;
- 41% of users mentioned as a referral source the TV advertisements
co-signed by the Foundation and the Ministry of Education, Recreation and Sports (MELS)
* By “learners” we mean those individuals who will ultimately benefit from the referral. The caller and the potential learner are not necessarily the same person.
Main requests to the Info-Alpha line
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Requests concerning literacy training: 40%*
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Requests concerning French-language training or English as a second language: 26%
- Requests concerning adult basic education: 13%
* Includes requests concerning basic training in French and mathematics, family literacy, English-language literacy training, French-language literacy training, and literacy through tutoring.