- Providing assistance, listening and referral with respect to literacy and basic training
- Bringing together the public and community sectors
- Covering all regions of Quebec
- Bilingual, toll-free and confidential
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- Accessible Monday to Friday from 9 am to 5 pm
- Manned by specialized staff
- Providing, as required, a personalized ''limousine'' service via conference call during which an operator guides you when you call an organization
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